Last Updated: May 5th, 2026
1. Introduction
Welcome to Juggle (“we,” “our,” or “us”). By accessing hellojuggle.com (“the Website”), you accept and agree to be bound by these Terms and Conditions.
2. Use of the Website
You agree to use the Website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use of the Website. The Website is intended for informational purposes only.
3. Intellectual Property
3.1 Ownership
All content on this Website, including but not limited to text, graphics, logos, images, product descriptions, and design (“Content”), is the property of Juggle and is protected by UK and international copyright laws.
3.2 Permitted Use
You may view, download, and print pages from the Website for your personal use, subject to the restrictions set out in these Terms and Conditions.
3.3 Restrictions
You must not:
• Republish material from this Website
• Sell, rent, or sub-license material from the Website
• Reproduce, duplicate, or copy material from the Website
• Redistribute content from this Website without our express written consent
4. Accuracy of Information & Products
While we make every effort to ensure that the information on our Website is accurate and up-to-date, we make no representations or warranties about the accuracy, completeness, or suitability of any information provided.
Product images are for illustration only. We do our best to show colours clearly, but screens vary, so the colour you see may differ slightly from the actual product.
5. Product Availability
All orders depend on stock availability, even if the website suggests otherwise.
If an item is out of stock, we may need to cancel your order. You’re welcome to place the order again once stock returns, but it will be at the price shown at that time.
6. Your Order
These Terms apply to every contract between you and us for the sale of Products.
When you place an order, you’ll receive an email acknowledging it. This is automatically generated and does not mean your order has been accepted.
By placing an order, you’re making an offer to buy the products or services under these Terms. We may accept or decline your order at our discretion. Acceptance only happens when we send you a dispatch confirmation email, which we aim to do within 7 days (although where possible it will be faster).
If we can’t accept your order, we’ll let you know by email.
We keep records of orders, acknowledgements, and confirmations for a reasonable period after delivery. We recommend keeping a copy of your order details and these Terms for your own records.
We always try to meet any delivery times stated, but we can’t be held responsible for delays outside our control unless required by law.
We only deliver to addresses within the United Kingdom and the Channel Islands.
We may cancel and refund any order where discount codes or promotions have been used in a way that is abusive, fraudulent, or not in line with the intended terms — including codes shared on unauthorised websites.
Please make sure all information you provide, including your delivery address, is accurate and complete.
7. Payments
The price you pay is the price shown on the website at the time you place your order. Prices may change from time to time.
All prices include VAT (or other applicable taxes). Any additional charges such as delivery, will be shown before you complete your order.
We may withdraw offers or promotions at any time without notice.
Orders must be paid for at checkout using Visa Credit, Visa Debit, Visa Electron, or MasterCard. All payments are subject to validation by the card issuer.
If we cannot deliver your order after taking payment, we will refund you in full.
Payments are processed securely through a third‑party provider such as Worldpay, Google Pay, Amazon Pay, or Link. Their name will be shown at checkout, and we recommend reading their Terms and Conditions.
To protect you against fraud, we may validate your name, address, and other details during the order process.
All personal information is handled securely and in line with the Data Protection Act 2018. For more details, please see our Privacy Policy.
8. Delivery
Once your order has been dispatched, we’ll send you an email with an estimated delivery timeframe. These are estimates only, and occasionally deliveries may fall outside these windows.
We will deliver your order to the address you provide at checkout. For high‑value orders, we may cancel the order if the billing and delivery addresses do not match.
9. Damages & Tracking Parcels
If your products arrive damaged, please contact us within 24 hours. If your order is delivered by courier, please check it before signing for it where possible.
If your order hasn’t arrived, please check your tracking information first. If we consider the parcel lost after a reasonable period, we will either resend it or issue a refund.
If a parcel is returned to us because it wasn’t collected or delivery wasn’t rearranged after a failed attempt, we will need to charge additional postage to resend it.
10. Returns Policy
If you’re not happy with a product because it is damaged or faulty, you can return it to us within 7 days of dispatch, at your own cost.
As long as the item is returned in its original packaging and hasn’t been consumed beyond what’s reasonable to check its quality, we will refund the full purchase price including postage, or offer an exchange.
If the product is returned damaged, without original packaging, or consumed beyond what’s necessary to assess it, we may deduct an amount to reflect the loss in value.
We’re unable to accept returns or issue refunds for items that are simply unwanted or unsuitable.
11. Links to Other Websites
Our Website may contain links to external websites. We are not responsible for the content or privacy practices of these websites.
12. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website.
13. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, liability, damages, or expenses arising from your use of the Website or violation of these Terms.
14. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after any changes indicates your acceptance of the modified Terms.
15. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary while preserving the remaining provisions.
17. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
info@hellojuggle.com or using our contact form